Real-time problem reporting and employee employee feedback for account & sales manager, field service technicians.

Reduce errors, improve productivity, and lower staff frustrations. Provide a productive workplace-experience for your cable technicians, drivers, sales representatives, onsite service staff and keep your best workers.

Peoplegeist is a productivity tool

for employees to submit naturally spoken feedback

Was your day productive?

for teams to receive a priority list

Priority report

 

Address day-to-day problems and track progress against measurable productivity outcomes.

EUR 50'000

cost per unhappy field service technician

Revenue/employee-hr: Idle times, accidents, reworks, and lower productivity (> EUR 30'000/year).

Attrition costs: Recruiting and training (>EUR 20'000, depending on skill-level).

SLA misses: Lower fulfillment-rate, missed SLA, canelled orders due to labor-shortage/inefficient processes.

Field service technicians also influence directly the customer experience through the service they provide and their customer interaction.

Unmotivated employees can cause lost customer-lifetime-value because of unfriendly or unmotivated customer experience.

Productivity loss, Lost revenue opportunity from unsatisfied customers come on top of costs for recruiting and training that come with employee turnover.

 

What makes Peoplegeist work

Peoplegeist offers an easy problem-tagging solution for non-desk employees and provides automated analysis that enables teams to solve problems themselves and track their progress against measurable outcomes.

1. Lets employees say it in their words

How is your shift going?

  • Unrestricted feedback
  • No need to write "proper" english
  • Let's employee speak in their native language (Multi-language).

2. Lets employees give feedback on the channels they already use

QR-Code

Pin-up QR-Codes. For everyone to scan.

Open API

Integrate with existing tools

WhatsApp

Use their favorite chat app

Beekeeper

The leading communication tool for frontline workers.

SMS / Texting

Independent contractors? Texting never fails.

MS Teams

Give feedback via MS Teams Bot

Kiosks

Put up tablets for everyone to use

Slack

Use bots to interact

3. Automatic problem-priority list, tracked against outcome metrics

Let's the team discuss priority-list and work on solutions together.

Let's employees own their progress by tracking against productivity-metrics (Revenue/Emp,overtime-reduction,backoffice-work,....)

Topics last month

4. Action coaching & implementation tracking - No more "nothing happens"

SLA compliance %

Action Kanban

Backlog

box size too small
20
shift-plan late
16
pickup-truck late
10

In Progress

new items not labelled

Done

XO-items wrong barcode
nobody called to cover

On-site coach for team-enablement:

  • Rollout
  • Action-Planing
  • Continious Improvement Methods

Track against outcome to ensure team can own their progress.

 

Made for enterprise

....builtin integrations with your HR/messaging systems

SAP SuccessFactors, Office365, MS Teams, Slack, Outlook, API, ...

Contact us to learn more about integration options

 
 

Want to learn more?
Contact us