Real-time problem reporting and employee employee feedback for account & sales manager, field service technicians.
Reduce errors, improve productivity, and lower staff frustrations. Provide a productive workplace-experience for your cable technicians, drivers, sales representatives, onsite service staff and keep your best workers.
Peoplegeist is a productivity tool
Address day-to-day problems and track progress against measurable productivity outcomes.
EUR 50'000
cost per unhappy field service technician
Revenue/employee-hr: Idle times, accidents, reworks, and lower productivity (> EUR 30'000/year).
Attrition costs: Recruiting and training (>EUR 20'000, depending on skill-level).
SLA misses: Lower fulfillment-rate, missed SLA, canelled orders due to labor-shortage/inefficient processes.
Field service technicians also influence directly the customer experience through the service they provide and their customer interaction.
Unmotivated employees can cause lost customer-lifetime-value because of unfriendly or unmotivated customer experience.
Productivity loss, Lost revenue opportunity from unsatisfied customers come on top of costs for recruiting and training that come with employee turnover.
What makes Peoplegeist work
1. Lets employees say it in their words
How is your shift going?
- Unrestricted feedback
- No need to write "proper" english
- Let's employee speak in their native language (Multi-language).
2. Lets employees give feedback on the channels they already use
3. Automatic problem-priority list, tracked against outcome metrics
Let's the team discuss priority-list and work on solutions together.
Let's employees own their progress by tracking against productivity-metrics (Revenue/Emp,overtime-reduction,backoffice-work,....)
Topics last month
4. Action coaching & implementation tracking - No more "nothing happens"
SLA compliance %
Action Kanban
Backlog
In Progress
Done
On-site coach for team-enablement:
- Rollout
- Action-Planing
- Continious Improvement Methods
Track against outcome to ensure team can own their progress.
Made for enterprise
....builtin integrations with your HR/messaging systems
SAP SuccessFactors, Office365, MS Teams, Slack, Outlook, API, ...
Contact us to learn more about integration options