"Are you ok?" - Your first Micro-Poll
First steps to open and rich feedback
- Let's the company learn the new feedback format.
- Learn to analyze unstructured feedback.
- Institute feedback-loop by responding to employees and empower business owners in the process.
How to start your first Micro-Poll in the company
Start with a simple question like "How are you today?".
Broad open questions are ideal for Micro-Polling.
You allow the employees to report anything that matters to them and you don’t constraint them to a specific question.
This is especially great to catch issues you didn’t think of.
Classic questionnaires only cover topics you explicitly ask for, like "Are the toilets clean?".
They might be clean, but by asking "Please rate the toilets", you might discover that the flush doesn't work.
With this first open question like "Are you ok?" or "How are you?" you get the company accustomed to micro-polling.
It shows you the kind of feedback that can come in and how to involve managers to get the feedback conversation going.
Involving managers to take actions is key. No survey–technique will work if nothing happens afterwards.
You are not sure what the mood in the company is right now.
Your company has been going through a lot of change or change has been announced.
The main way to meet each other is via remote video-conference.
COVID concerns are constantly in the air and so are questions around hybrid/work-from-home/return-to-office practices.
1) Start to ask "Are you ok?"
Configure the questions above and monitor the responses coming from the employees.
2) Respond to Feedback
Respond to longer comments in a timely manner, even if it’s just to acknowledge that you have received it.
To maintain engagement with the poll, it is important to show employees that you their comments and that their voice is heard.
3) Analyze the Feedback
After receiving a few dozen comments, you should be able to identify recurring topics.
Start tagging the feedback (especially negative feedback) by group.
Based on the tags you can see the most frequent topics and prioritize your action.
4) Share & and involve the business lines
Share the feedback you receive with the respective business owners and departments.
You can share the dashboard directly with other people and let them own the response of the feedback directly.
5) Communicate actions
Share your insights and the results with your employees regularly. This further builds confidence, that their voices are valued.
Post for example, that you have identified the top 3 topics.
Post again once you have decided what actions will be taken.